Return-Cancel-Exchange Policy
Refund policy
RETURN-CANCEL-EXCHANGE POLICY
RETURNS, REFUNDS, AND EXCHANGE POLICY ELIGIBILITY FOR RETURNS: Our policy lasts 30
days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange and we do not accept returns for personalized orders.
To be eligible for a return, your item must be unused and in the same condition that you received it. It
must also be in the original packaging.
The customer is responsible for any return shipping charges unless and until the item received damaged,
wrong, and broken. Shipping is non-refundable.
Shy Shy Let's Touch The Sky reserves the right to refuse to return a product if it is not in its original
condition is damaged or missing parts for reasons not due to our error.
If you intend to return a product, kindly inform us by contacting us or mail us at
support@shyshystore.com
REFUNDS: Once your return is received and inspected, we will notify you that we have received your
returned item by email or phone call. After approval, your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within 2-5 days.
EXCHANGES (IF APPLICABLE): We only replace items if they are defective or damaged. If you need to
exchange it for the same item, please send us an email at support@shyshystore.com mail your
item.
CANCELLATION POLICY: In case you have second thoughts just after making the payment, you can drop an email at support@shyshystore.com with your order number. As long as your order has
not been dispatched, we can cancel it and refund your amount.
Leather care guide
Everything you need to know about maintaining your leather goods
01 — WELCOME
Thank you for choosing INDIAN HANDO ART.
Every bag we create is handcrafted with passion, precision and care using the finest genuine leather.
This guide will help you care for your leather bag the right way and keep it looking beautiful for years to come.
Crafted with Passion
Thank You!
02 — OUR STORY
We create timeless leather products with a commitment to quality, tradition and craftsmanship.
Your trust inspires us to continue delivering products that are durable, functional and elegant.
Handcrafted with care. Made to accompany you for years.
03 — KNOW YOUR LEATHER
Understanding your leather is the first step to proper care.
FULL GRAIN LEATHER
Strongest and most durable. Develops a rich patina over time.
TOP GRAIN LEATHER
Smooth and durable with excellent resistance.
GENUINE LEATHER
Naturally beautiful and crafted to last.
SUEDE / NUBUCK
Soft and delicate. Requires extra care.
04 — DAILY CARE TIPS
Simple daily habits go a long way in maintaining the beauty of your leather bag.
- Wipe your bag with a soft, dry cloth after use.
- Avoid scratches by keeping it away from sharp objects.
- Keep your bag away from direct sunlight and heat.
- Handle your bag with clean and dry hands.
05 — CLEANING GUIDE
Regular cleaning keeps your leather looking fresh and new.
STEP 1
Wipe off dust and dirt with a soft, dry cloth.
STEP 2
Use a slightly damp cloth to remove stains gently.
STEP 3
Let it air dry naturally.
STEP 4
Apply leather conditioner for nourishment.
06 — CONDITIONING YOUR LEATHER
Conditioning keeps leather soft, supple and crack-free.
- Use a high-quality leather conditioner.
- Apply a small amount with a soft cloth.
- Massage gently in circular motions.
- Wipe off excess and let it absorb naturally.
07 — WATER & STAIN CARE
Accidents happen. Act quickly!
- Blot spills immediately with a dry cloth.
- Do not rub the stain.
- Use a leather cleaner for tough stains.
- Keep your bag away from water as much as possible.
08 — DO'S & DON'TS
DO'S
- Clean your bag regularly.
- Use leather conditioner.
- Store in a dust bag.
- Keep away from heat.
- Handle with care.
DON'TS
- Do not overfill your bag.
- Do not expose to water.
- Do not use harsh chemicals.
- Do not dry in direct sunlight.
- Do not store in plastic bags.
A little care today, keeps your bag beautiful forever.
09 — TRAVEL TIPS
Care for your leather while you travel.
- Use a protective pouch to prevent scratches.
- Avoid placing heavy items on top of your bag.
- Wipe with a dry cloth after long travels.
- Keep away from rain and moisture.
10 — FREQUENTLY ASKED QUESTIONS
Q. How often should I condition my leather bag?
A. Every 2-3 months or as needed.
Q. Can leather bags get wet?
A. Leather is not waterproof. Avoid water. If wet, blot immediately and air dry.
Q. How do I remove scratches?
A. Gently massage with a leather conditioner.
Q. Why does my leather bag have a smell?
A. Leather has a natural smell which fades over time.
11 — 60-Day Manufacturer Warranty
Your INDIAN HANDO ART leather bag is covered by a 60-Day Manufacturer Warranty against manufacturing defects from the date of purchase.
To submit a claim, email support@shyshystore.com with:
- Amazon Order Number
- Photos of the defect
- Brief description of the issue
Approved claims will be reviewed within 2–5 business days. Customers are responsible for shipping the product to our designated return address for warranty inspection or replacement.
