Privacy Policies

We value and respect your privacy. The following document clearly states how we manage, store, and use your data. Please read it carefully so that you are well aware of what happens to your information once you fill any form on our website or agree to any service. Any changes made to the privacy policy will be reflected here. Hence, we request you to check back in periodically.

Where do we get your data from?

  1. The information you give us:
      1. While placing an order.
      2. On creating an account/ profile.
      3. While compiling wish lists.
      4. When you communicate with us through email, telephone, or otherwise.
      5. When you sign up to be alerted about the availability of any products.
  2. This information can include your name, email id, phone number, address, as well as of the people you are sending the products to; your photograph; financial information (credit/ debit cards).
  3. Information automatically collected:
    1. Computer’s Internet protocol (IP) address.
    2. Information related to your computer and its connection such as browser type, version, time zone setting, browser plug-in types and versions, operating system, and platform.
    3. Purchase history.
    4. Products you viewed or searched for.
    5. Cookie number.
    6. How long you stayed on the website and what features you used.
  4. Mobile/ App:
    On downloading our app, we receive your and your mobile device’s location. This is used to provide location-specific services. You can also disable the location settings should your device allow it.

 When do we share the data and with whom?

  1. Third-party delivery services
  2. Your name, address, and telephone number is shared with a promise on the part of the delivery company to not share or use the information in any way.
  3. Third-party payment providers.
  4. Your name, address, debit, and credit card information, the order information is shared.
  5. Transfer of business.
  6. In case Shy Shy Let's Touch The Sky merges or is bought by another company, customer information is one of the assets shared or given away, subject to the pre-existing Privacy Policy.
  7. In a legal context.
  8. To respond to a lawful request, search warrant, or subpoena. It may also be shared when we believe it is instrumental in protecting the rights, property, and safety of Shy Shy Let's Touch The Sky as well as its customers. No information is ever disclosed, sold, shared, or rented for commercial purposes.

 Your rights:

  1. The right to request access to data that we store about you.
  2. The right to demand changes in incorrect or inaccurate data.
  3. The right to demand the termination of processing of your data any longer.
  4. Right to lodge a complaint.

Cookies:

A cookie is a small text file that enables various features of Shy Shy Let's Touch The Sky and is placed on your computer or mobile. They store user preferences and track user trends in order to better your experience on the website and provide customized options to you. You can decide whether you want cookies to be enabled for your Internet surfing or not using the browser settings. Leaving them on will mean that you accept our usage of whatever personal information is collected by our cookies.

Google Analytics :

We also use Google Analytics to help us understand how our customers use the site, you can read more about how Google uses your Personal Information here. You can also opt out of Google Analytics here.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a ‘Do Not Track signal from your browser.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@shyshystore.com

Leather care guide

Everything you need to know about maintaining your leather goods

01 — WELCOME

Thank you for choosing INDIAN HANDO ART.

Every bag we create is handcrafted with passion, precision and care using the finest genuine leather.

This guide will help you care for your leather bag the right way and keep it looking beautiful for years to come.

Crafted with Passion

Thank You!

02 — OUR STORY

We create timeless leather products with a commitment to quality, tradition and craftsmanship.

Your trust inspires us to continue delivering products that are durable, functional and elegant.

Handcrafted with care. Made to accompany you for years.

03 — KNOW YOUR LEATHER

Understanding your leather is the first step to proper care.

FULL GRAIN LEATHER

Strongest and most durable. Develops a rich patina over time.

TOP GRAIN LEATHER

Smooth and durable with excellent resistance.

GENUINE LEATHER

Naturally beautiful and crafted to last.

SUEDE / NUBUCK

Soft and delicate. Requires extra care.

04 — DAILY CARE TIPS

Simple daily habits go a long way in maintaining the beauty of your leather bag.

  • Wipe your bag with a soft, dry cloth after use.
  • Avoid scratches by keeping it away from sharp objects.
  • Keep your bag away from direct sunlight and heat.
  • Handle your bag with clean and dry hands.

05 — CLEANING GUIDE

Regular cleaning keeps your leather looking fresh and new.

STEP 1
Wipe off dust and dirt with a soft, dry cloth.

STEP 2
Use a slightly damp cloth to remove stains gently.

STEP 3
Let it air dry naturally.

STEP 4
Apply leather conditioner for nourishment.

06 — CONDITIONING YOUR LEATHER

Conditioning keeps leather soft, supple and crack-free.

  • Use a high-quality leather conditioner.
  • Apply a small amount with a soft cloth.
  • Massage gently in circular motions.
  • Wipe off excess and let it absorb naturally.

07 — WATER & STAIN CARE

Accidents happen. Act quickly!

  • Blot spills immediately with a dry cloth.
  • Do not rub the stain.
  • Use a leather cleaner for tough stains.
  • Keep your bag away from water as much as possible.

08 — DO'S & DON'TS

DO'S

  • Clean your bag regularly.
  • Use leather conditioner.
  • Store in a dust bag.
  • Keep away from heat.
  • Handle with care.

DON'TS

  • Do not overfill your bag.
  • Do not expose to water.
  • Do not use harsh chemicals.
  • Do not dry in direct sunlight.
  • Do not store in plastic bags.

A little care today, keeps your bag beautiful forever.

09 — TRAVEL TIPS

Care for your leather while you travel.

  • Use a protective pouch to prevent scratches.
  • Avoid placing heavy items on top of your bag.
  • Wipe with a dry cloth after long travels.
  • Keep away from rain and moisture.

10 — FREQUENTLY ASKED QUESTIONS

Q. How often should I condition my leather bag?
A. Every 2-3 months or as needed.

Q. Can leather bags get wet?
A. Leather is not waterproof. Avoid water. If wet, blot immediately and air dry.

Q. How do I remove scratches?
A. Gently massage with a leather conditioner.

Q. Why does my leather bag have a smell?
A. Leather has a natural smell which fades over time.

11 — 60-Day Manufacturer Warranty

Your INDIAN HANDO ART leather bag is covered by a 60-Day Manufacturer Warranty against manufacturing defects from the date of purchase.

To submit a claim, email support@shyshystore.com with:

  • Amazon Order Number
  • Photos of the defect
  • Brief description of the issue

Approved claims will be reviewed within 2–5 business days. Customers are responsible for shipping the product to our designated return address for warranty inspection or replacement.